Payment difficulties are the first step to take is to contact your supplier without delay, by telephone and if necessary in writing email or post. Maybe he can give me a payment schedule. He can also check with you if your contract is suitable and inform you if you can benefit from the energy voucher. With the TXU Energy Plans you can have the best choices now.
The energy check
You can also contact the social services of your department or your commune CCAS – Communal Center for Social Action. The social services will be able to inform me about the various existing aids and the conditions and steps to be taken to benefit from them: A social worker can get in touch with the social center of my supplier in order to obtain a payment schedule.
- If you are eligible, a social worker can help me submit a file to the Housing Solidarity Fund (FSL). you also have the possibility of applying directly to the FSL, by writing to the Departmental Council of my department.
- If you have submitted a file to the FSL, your supply of electricity and natural gas is maintained until the FSL has given its conclusions within a maximum of 2 months.
- If you have not entered the FSL or if my file has been refused, my supply of electricity and natural gas may be interrupted except during the winter break or reduced.
- Depending on the budgets available to my municipality and my department, and their eligibility criteria, other financial assistance may be granted to me by the social services.
- If you are a recipient of the pension fund or a complementary pension fund, you can contact this fund to ask if she is likely to help me. Indeed, these funds are developing social action measures to benefit families in difficulty and can help me on time to pay certain bills.
You can contact charities, which could also, depending on my situation and their possibilities, help you financially or support you in your efforts. In particular, you can get closer to Secours Catholique, the Red Cross, Secours Popularity, or even SOS Families, etc. You can also ask for advice from my social worker who can direct me towards an association near my home.
You can also contact Budget Advice Points (PCBs), available for the moment in the Grand regions. They can advise me on improving the management of my budget, how to cope with a difficult financial situation, help me anticipate a change in family or professional situation having an impact on resources or expenses, facilitate your access to general aid, and if necessary also accompany me in the context of an over-indebtedness procedure.
You can contact the Energy-Info telephone service on the toll -free number free service and call so that an advisor can update you on your situation and guide you in efforts.
What happens in the event of non-payment?
In the event of non-payment, my energy supply may be reduced or suspended. Without payment from you, your supplier sends you a letter informing me that after an additional period of 15 days left to regularize your situation, your supply may be reduced or suspended for electricity or suspended for gas.